Scott has been working with Swegon now for over 5 years, having originally joined as a trainee engineer. Scott very quickly picked up the basics and was able to go out to site on his own, which is where he really started to learn and develop himself into the engineer he is today. Scott is able to attend every different type of job that may come into the service office and because of his knowledge and experience is generally used on sites where there is a requirement for the engineer to have to think on his feet and resolve issues quickly to limit any downtime to the client. Scott’s ability to build relationships with clients and his colleagues is very encouraging to see and is mainly down to his calm and methodical approach to problem solving and communicating issues and their fixes to the client and the office.
Over the past year Scott has mainly been involved in two large high end hotel projects in London at Shoreditch (218 rooms) and Tower Hill (326 rooms). These are large hotels and each room has Swegon products that link in with the BMS system and the different Air Handling Units that supply each area of the hotel. Scott has lead the team onsite to resolve any faults, point out any installation issues with the client helping them to fix them and also to get the whole project commissioned on time for the handover to the hotel and its paying guests. In order to achieve this there were many long days and late nights for Scott on site who went above and beyond to get this over the line on time.
Scott’s reports are always full of detail and submitted on time without fail along with any other paperwork he has to submit as part of his role such as timesheets, risk assessments etc. Because of Scott’s approachable nature and willingness to go the extra mile a lot of clients he works with will request he is the engineer that attends their site every time.
These qualities also mean that new engineers who join the company are paired with Scott initially to learn from him the correct way to undertake jobs and complete any associated paperwork. These engineers will also use Scott as the first port of call when they do start to go out on their own and may encounter an issue they haven’t seen or worked through before, with Scott always willing to take time out of his day to help them.
Scott’s Line Manager said “I am very lucky to have an engineer of his calibre and traits, knowing that if I have a problem site I can send Scott to it and it will generally be resolved and the client left happy with his level of commitment to resolving these issues and his communication of what was wrong and how he fixed it. I think Scott has a great future ahead of him with Swegon and certainly has the credentials to continue to climb up through the company”.